Refund policy

Last updated: October 7, 2026

This Return and Refund Policy explains how changes, cancellations, returns, and refunds work at Lems Style Corp., doing business as Avanti Furniture ("Avanti Furniture," "we," "us," or "our"). It applies to purchases made in our Weston showroom, by phone or email, and through online checkout at avantifurniture.net.

Every purchase is documented on a written quote / sales order. If your quote / sales order states terms that are different from this policy, the quote / sales order applies to your purchase.

Final sale notice: please read before you buy

  • Special-order and custom items are final sale. Once we have placed your order with the manufacturer, it cannot be cancelled or returned.
  • In-stock and floor-model items are final sale unless your sales order says otherwise.
  • Final sale means no refunds, exchanges, or store credit. The only exceptions are items that arrive damaged or defective or that are not what you ordered (see Damaged, defective, or incorrect items), anything your sales order specifically allows, and any case where the law requires otherwise.
  • No return is accepted without our prior authorization. Please contact us before you send back or drop off anything.

Your quote / sales order

Your written quote / sales order sets out the specific terms of your purchase, including:

  • the items, finishes, fabrics or leathers, sizes, and configurations you chose;
  • your deposit amount and payment schedule;
  • the delivery fee and estimated delivery date;
  • any cancellation or restocking fee; and
  • warranty details.

Please review it carefully before you sign, and ask us about anything that is unclear. Look over in-stock and floor-model pieces carefully, too, before you buy.

Why special-order and custom items cannot be cancelled

Most of our furniture is special-order or custom. You choose the finish, fabric, leather, size, or configuration, and the manufacturer, often in Italy, makes the piece to order for you. Lead times vary by item, and your estimated delivery date is on your sales order. Because each piece is made specifically for you, it cannot be cancelled or returned once we have placed the order with the manufacturer.

Changes and cancellations

  • If you need to change or cancel an order, contact us as soon as possible.
  • Whether a change or cancellation is possible, and whether any part of your deposit can be refunded, depends on your sales order and on whether we have already placed your order with the manufacturer.
  • Any cancellation or restocking fee is stated on your sales order.

Damaged, defective, or incorrect items

Inspect your furniture at delivery

Your furniture is delivered by outside, professional delivery and installation companies that we work with. When it arrives:

  • Inspect each piece, if possible before the delivery team leaves. Check for damage or defects, make sure all pieces and parts are there, and check that the items match your sales order.
  • Point out any problem to the delivery team. If you are asked to sign a delivery receipt, note the problem on it before you sign.
  • Take clear photos of the problem.
  • Contact us as soon as possible at (954) 358-6900 or info@avantifurniture.net. Include your name, your sales order or order number, a short description of the problem, and your photos.

Reporting a problem at delivery helps us resolve it with the delivery company or the manufacturer.

Problems you find later

If you find a problem after the delivery team has left, such as damage you could not see at delivery or a defect that shows up later, contact us as soon as possible in the same way, with photos and a short description.

How we resolve it

We will review your claim and work with the manufacturer and/or the delivery company to repair, replace, or otherwise resolve the problem, under the manufacturer's warranty and the terms of your sales order. Please do not send back or drop off the item on your own. We will tell you the next steps.

Manufacturer warranty

Our products come with the manufacturer's warranty where the manufacturer provides one. Warranty details are on your quote / sales order. If you have a warranty concern, contact us and we will help you with the claim.

Colors, materials, and dimensions

Product images, colors, and finishes on screens may look different from the actual materials. Natural materials such as wood, leather, marble, ceramic, and fabric vary from piece to piece. Dimensions on our website are given in inches and are approximate.

These natural variations and on-screen differences are not defects. Before you order, please confirm the details that matter to you with us and check them on your quote / sales order.

How to request a return

All returns need our prior authorization, including purchases made through online checkout. (Most items on our website are "Price on request" and are sold by quote; a small number can be bought through online checkout, and this policy applies to those purchases in the same way.)

  • Contact us first by phone or email and tell us about your order and the reason for your request.
  • If we approve a return, we will explain the next steps.
  • We cannot accept items that are sent back or dropped off without our authorization.

Refunds

  • Approved refunds are issued to the original payment method whenever possible.
  • If you financed your purchase through one of our third-party financing lenders (see our Financing page), any approved refund is processed through that lender and applied to your financing account under your agreement with the lender.
  • The amount of any refund follows your sales order, including any cancellation or restocking fee it lists.
  • After we issue a refund, the time it takes to appear on your account depends on your card issuer, bank, or lender.

Your legal rights

Nothing in this policy limits any rights you have under applicable law, including any legal right to cancel a purchase, or any rights you have under a manufacturer's warranty.

Related policies

Changes to this policy

We may update this policy from time to time. We will post the updated version on this page with a new "Last updated" date. Changes apply to purchases made after the updated version is posted.

Contact us

Questions about a return, refund, cancellation, or delivery problem? Contact us:

  • Company: Lems Style Corp. dba Avanti Furniture
  • Showroom: 111 Weston Road, Weston, FL 33326
  • Phone: (954) 358-6900
  • Email: info@avantifurniture.net
  • Showroom hours: Monday through Saturday, 10 am to 7 pm; Sunday by appointment